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The scheduling by Thoroclean could be better. We called for an appointment and was told the first opening was on July 12th Wednesday from 3-5. At 4:30 we called asking if they were going to show. The technician called and indicated that they would our place next. Alan and Jason cleaned the carpets in the three bedrooms and left about 6:00 p.m. They were professional and polite. The next day, one room was dry enough to enter and put back in place; the other two were damp and not entered. We barred the doors for the two small bedrooms since they were cleaned. Friday we noticed a large spot in one of the last two bedrooms. Alan and Daniel were sent out today, Saturday, July 15th to reclean that spot. Alan thinks it was due to a large spot of urine in the pad that was wicked to the surface of the carpet. Again, Alan and Daniel were professional and polite. I think Alan is a particularly good employee and hope he does well in your business. Helen Whitesides & Liz Gordon
Great Job! Jason and Matt
Techs were very professional and polite. The couch looks great. Thank you guys
Alan and David came to clean my carpets today and it was a nasty job. When I made the appt to have them cleaned I was not sure if they would look clean once done. I had stains, dog urine, and to many people living in one spot. When they asked me to check their work I was amazed by the job they did and how wonderful my carpets looked! I have not seen them look this good since I first bought the house 15 years ago. Also I need to point out the techs were very professional and polite. I appreciate the hard work they did to make my home feel cleaner.
We've been using ThoroClean for over 6 years now and we are always happy with their service! They always show up on time, are very professional and do exceptional work. We had our sectional cleaned and three rooms recently and are very happy with how everything turned out. Our couch looks brand new!
Amazing service and quality! Couldn't have asked for a better experience. Everyone I spoke with was very helpful and the carpet cleaning was perfect and done in a timely manner. Would recommend to anyone!
Thoroclean was exactly that. We had some really soiled areas in our living room from high traffic areas. They were able to lift them and make them look brand new. The prices were fair to competitor quotes but I was really impressed with the end result.
We have used other cleaners in the past. When they arrived they simply said you need this without expaining why. So we bought our own Bissell machine. The first few cleanings everything came out great. Light grey spots began to appear the more I tried to clean them the worse they appeared. The first few cleanings the carpets smelled fresh the last cleaning had a sour smell. I wasn't sure if it something I was doing wrong so I called Thoroclean.
The techs arrived looked at my carpets, pointed out the grey patterns and spots. Said cleaning by itself would make it worse because it is mold. He pointed out the grey was darker heading to our back door to our concrete patio.
He asked if I had any bleach. I said Yes and got it. He said pour a little on the concrete which I did. We went inside, he said Bissell has a sanitizer and it should be done every other cleaning, then showed me a Microban brosure. Then he said lets check the patio. The grey was gone where I poured the bleach. He told me to use a 2 gallon sprayer, mix 1 gallon of bleach with 1 gallon of water. Spray patio when sunny.
I had them disinfect our carpets and the grey patterns and spots disappeared right after they sprayed. I sprayed my patio with the bleach and it is white again.
Thanks for taking the time to point out our problem. I thought the problem was my Bissell machine.
This is the first time I've had my tile cleaned and I can't believe how clean they were able to get them! Thanks Thoroclean for making my tile look brand new again! AWESOME job, I would recommend them to anyone!
The 2 guys arrived on time, went over their options and explained them well. Once we decided on what to do, they got right to work. Were very efficient and we were very pleased with the results.
Very pleased with the overall service and outcome of my carpets and furniture. There were stains that I thought would never come out, my carpets look new again. The two gentlemen that performed the cleaning were very professional and paid attention to detail.
Fernando and Forrest were very nice and efficient workers. Were very polite, tidy and did an excellent job. I will certainly request them next time. Thanks Thoroclean
I was very impressedwith their cleaning! They got spots out of my carpet that I thought were permanent. The guys, who were from the Birdsboro location, were very professional and informative!! I definitely recommend this company!
I would definitely use Thoroclean again. I love the fact that the rates they advertise are the correct rates. They do not add in fuel surcharges or travel charges as some other companies do. They arrived on time and did a great job. They walked me through after completion to make sure I was satisfied.
We have been using Thoroclean now for about 2 decades. We have always been very pleased with the cleaning of our carpets, pleasantness of the workers and the promtness of their arrival. No high preasure. They will do just what you ask. Plus, they take coupons.
Thoroclean has been cleaning my carpets for years! Very professional, outstanding service! My carpets always come out looking wonderful. Having 4 kids & 3 dogs makes for quite the need for clean carpets! Thoroclean comes out about every 6-8 months and they out great every time! Highly recommend!
I used Thoroclean after we sold our home. The office and crew were very friendly and knowledgeable. The prices were good because they didn't charge to pretreat or travel.I paid what I expected to pay, no surprises. My carpets came out lookinh good. I would recommend them.
Anthony and Robert did an awesome job on my carpets! They were very professional and friendly. Will be using Thoroclean in the future and will recommend to others!
The office staff were friendly and tried hard to accommodate my work schedule. The service techs were professional and did a great job. My only problem was getting through to schedule, the phone was busy on most attempts. They said most people schedule just before holidays, and they swamped with end of summer & back to school.
HAVE CARPETS CLEANED TWICE BY THOROCLEAN. BOTH TIMES HAD TECHNICIAN JUDE. HE WAS VERY POLITE AND DID A GREAT JOB WITH THE CARPETS. CARPETS LOOKED GREAT AFTER HE FINISHED. WILL DEFINITELY USE THOROCLEAN NEXT TIME I NEED CLEANING.
I am a repeat customer of Thoroclean. Jude came out last week and cleaned my carpets throughout the house. He showed the three important P's: prompt, polite and professional. Love my clean carpets! Thank you so much.
They staff was nice and friendly. The service techs were fast and the job turned out awesome.
I think their prices was cheap for the work they did.
I was in the process of moving out of my apartment. In the hopes of getting my deposit back. I knew I had to hire someone to remove several bad spots left by my dogs. I called Thoroclean they were very nice on the phone and were able to get me in right away. The techs arrived on time and briefly described what they would be doing and the different processes. They were very courteous and got ot work. The carpets looked brand new when they were finished better than when we moved in. Thanks to Thoroclean my landlord wrote a check the next day for my full security deposit.
My carpet is 9 years old, and with 4 kids, myself, and my husband, it was looking pretty rough. Thoroclean sent out 2 very kind and knowledgeable technicians. They worked very hard to get out the deep dirt spots and drink stains in my carpets. When they were completed, I leterally looked at me carpet with my jaw hanging open! The carpet looked NEW! I am so thrilled to have found this company, and have already recommended them to my neighbors.
I have 5 beautiful Oriental rugs in my home. In the past I have sent them out. Thoroclean offers cleaning in the home which is more convenient. When done my rugs looked like new, looking much brighter and vibrant, and much cheaper than being sent out.
My house was cleaned yesterday by Dan & Chris. They did a phenomenal job cleaning my carpet. They made sure I was happy with every room before they walked out my door. The customer service from the company was refreshing, from my first call to get a quote from Maria, to the moment they left my house.
Great services good job on time thanks to Steve and Glen
TWyomhe crew was on time - friendly - and did a good job. The carpet looked so much lighter. Very much pleased with this company
We liked how things are explained prior to the service. Crew was professional and careful with moving our furniture. We appreciate their quick but in depth service. Everything came out better than we ever expected.
Just had Thoroclean clean my carpets and they made them look like new again. The techs had begun cleaning, then called me over to see, it looked like they were erasing the dirt. The best description is 5 stars WOW...
I was amazed of the difference when Thoroclean cleaned my carpetsI thought I was going to have to replace them, but now they look great.