Our standard

Five promises we make on every job, what each one means in practice, and how a job runs from your request to the final check.

Professional service. Personal accountability. One point of contact.
Every Thoro Clean job is coordinated with care, executed with thorough attention to detail, and delivers results we stand behind.
- A partner can't be booked on your job without a signed agreement and a current certificate of insurance on file.
- One point of contact: Thoro Clean, from your quote to the final check.
7-day quality guarantee
We stand behind our work. If we missed something, let us know within 7 days and we'll return to make it right at no extra charge.
- Contact us by replying to your job text or email, or give us a call.
- Tell us what needs attention, and we'll arrange a return visit.
Results, documented
We capture before and after photos on every job, giving you a clear record of the work completed.
- Every job is documented before we mark it complete.
- Photos remain with your service record, providing a reference for future visits.
Clear pricing. Flexible scheduling.
Your price is confirmed in writing before work begins. Need to cancel or reschedule? Let us know in advance. Late-cancellation fees apply as outlined in our Terms of Service.
- Receive your quote by text and email the same day you request it.
- We schedule your service only after you accept the quote.
Wash water
Partners must never send wash water to a storm drain.

How a job runs

The same five steps on every job, whatever we're cleaning.

1
You ask
Tell us what needs cleaning and add a few photos. A confirmation text and email arrive within a minute.
2
We quote
A written price by text and email, the same day.
3
You book
Accept the quote and we book your date. Nothing is scheduled before you say yes.
4
We clean
Your partner photographs before, does the work, and photographs after.
5
You check
We let you know when the job is done. Something off? Tell us within 7 days.

Ready when you are

Send a request in about a minute. Your quote comes the same day.