Terms of Service

Thoro Clean handles the marketing, scheduling, customer communication, and payment for every pressure washing, window cleaning, mobile detailing, fleet, and heavy equipment cleaning job booked through us.

The physical work itself is performed by a vetted, independent local service partner in our network — not a Thoro Clean employee. Every partner is screened for insurance and workmanship before joining, trained to our quality standard, and accountable to us directly for any job performed under the Thoro Clean name. You book with us, we stand behind the result, and we’re your single point of contact if anything isn’t right — regardless of which partner performed the work.

Submitting a quote request or booking form is a request, not a confirmed appointment. We’ll follow up by phone, text, or email to confirm your exact price, date, and time window before any work is scheduled. Quoted prices may vary once a partner sees the actual size, condition, or access details of the job.

• Thoro Clean collects payment directly for all work performed under our name — you never need to pay a service partner directly on-site.
• Invoices are payable through our secure online checkout. A link is provided by text, email, or in your customer portal.
• If you choose to save a card on file, you authorize Thoro Clean to charge that card — without your card present or a signature at the time — each time a job is completed and invoiced. The charged amount matches that job’s invoice and may vary from one job to the next. This authorization stays in effect until you revoke it. You can remove a saved card or opt out of autopay at any time from your customer portal; doing so applies to any job not yet completed.
• Accounts with an unpaid balance may have future service put on hold until the balance is resolved.

We ask for at least 24 hours’ notice to cancel or reschedule a booked appointment. Thoro Clean may charge a $75 trip fee for cancellations made with less than 24 hours’ notice, or where a crew arrives and is unable to access the property.

If something about a completed job isn’t right, let us know within 7 days and we’ll send a partner back to make it right at no additional cost. Every partner in our network is held to this same standard.

Most services are quoted and completed the same day, so refund requests are handled case by case. If you’re not satisfied, contact us at info@thoroclean.com or 848-330-4576 and we’ll work with you — starting with our quality guarantee above.

Your customer portal lets you view upcoming and past jobs and photos, view and pay invoices, manage a saved payment method, and message our support team. Keep your login credentials confidential — you’re responsible for activity on your account.

We take before-and-after photos of completed work for quality documentation, visible to you in your customer portal. We may also use these photos in our marketing — on our website, social media, or advertising — unless you ask us not to. Email info@thoroclean.com any time to opt your job’s photos out of future marketing use.

Thoro Clean operates in New Jersey & Florida and is expanding into new markets over time. Confirm we currently serve your area at thoroclean.com or by contacting us before booking.

Every service partner in our network is required to carry general liability insurance for the work they perform. To the maximum extent permitted by law, Thoro Clean’s liability for any claim related to a completed job is limited to the amount paid for that specific job. We’re not responsible for pre-existing property conditions or damage we didn’t cause, or for delays caused by weather, access issues, or other circumstances outside our control.

We may update these Terms from time to time. The current version is always posted at thoroclean.com/terms, and continuing to use our booking or payment tools after a change means you accept the updated Terms.

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules — regardless of which state you’re located in or where your service was performed.

Questions about these Terms? Reach us at info@thoroclean.com or 848-330-4576.