Delete your account.
Customers and partners can delete their Thoro Clean account here, or in the app under Account.
Ask once. Change your mind for 14 days.
- Confirm by typing DELETE. If you’re signed out, we email you a link first to make sure it’s you.
- Sign-in stops right away and we email you a confirmation with a link to undo it.
- You have 14 days to change your mind. Use the link in the email, or ask us.
- After 14 days we delete your personal information. Records the law makes us keep are kept, without your name or contact details where the law allows.
Enter the email address on your account. We’ll send a link to confirm it’s you.
The link works for 60 minutes. Signed in already? Customer sign-in · Partner sign-in
Your personal information.
- Your sign-inYour login, password, saved sessions and app notifications. Sign-in stops as soon as you confirm.
- Your name, email address and phone number
- Newsletter and offer sign-ups for your email address
Customers
- Your saved addresses’ street detailsThe street, unit, labels, gate codes, access notes and pet notes. The city, state and ZIP stay with the records we keep below.
- Your saved cardIt is removed from your account.
- Your plansRecurring plans are paused when you confirm and ended at deletion.
- Your contacts and the notes on your account
- The name, phone, street and message you typed into quote requests
Partners
- Your crew and vehicle details
- Your welcome kit sizes and shipping address
- Your profile notes and home location
- New workYou’re paused for new jobs as soon as you confirm, and offboarded at deletion.
Records the law requires.
Some records must be kept for a set time, for example for taxes, payments and disputes. We keep them without your name or contact details where the law allows, and only for as long as required.
| What | Why | How long |
|---|---|---|
| Invoices, payments, refunds and receipts | Tax and accounting law | 7 years |
| Job records (date, service, price, city / state / ZIP) | The records behind those invoices, and sales tax | 7 years |
| Disputes, chargebacks and service cases | Resolving claims and card network rules | 7 years |
| Messages and call records with our team | Service history and consent records | 3 years after the last one |
| Proof of consent and opt-outs (for example a texted STOP) | So we never contact you again by mistake | As long as we send messages; opt-outs indefinitely |
| 1099 tax records: legal or business name, entity type, last 4 of your EIN / SSN and payout history | IRS 1099 reporting and record-keeping | 7 years |
| Your W-9, signed partner agreement, insurance and compliance documents | Contract and liability records for the jobs you did | Partner relationship plus 4 years |
Partners: if you have jobs that aren’t finished or pay we haven’t sent yet, deletion waits until those are done. We’ll tell you what’s open, and the countdown starts by itself once everything is settled.
Customers: if you have a visit booked or an unpaid invoice, deletion waits until that’s settled. Cancel or finish the visit, pay the invoice, and the countdown starts by itself.