Thoro Clean Text Message Terms

Program name: Thoro Clean Text Messages.

Who sends the texts: Thoroclean Auto Appearance LLC, a New Jersey limited liability company doing business as Thoro Clean ("Thoro Clean," "we," "us"). Every automated text starts with "Thoro Clean" so you know it's from us.

Which numbers we text from:

• our main toll-free line, (844) 998-4676, for automated service texts, sign-in codes and customer care;
• our sales and customer-care lines, New Jersey (732) 702-5981 and Florida (561) 464-6233, for one-to-one conversations with our team; and
• on the day of a visit, a Thoro Clean number that connects you with your Service Specialist without showing either of your phone numbers.

We never text you from personal phones. If you're unsure whether a text is from us, call (844) 998-4676.

These Text Message Terms are part of our Terms of Service (thoroclean.com/terms). Our Privacy Policy (thoroclean.com/privacy) explains how we handle your information.

Service texts. If you opt in, we may text you about your own requests, bookings and account, for example:

• confirmation that we received your quote request, and questions we need answered to prepare it;
• your quote, a link to review and accept it, and reminders about an open quote;
• booking confirmations, arrival windows, visit reminders, and reschedule or cancellation notices;
• "on the way" and arrival updates;
• job updates and completion notices;
• receipts, notices about charges to the card you keep on file with us, and links to pay your invoice;
• 7-Day Service Guarantee follow-up;
• one request to review your visit after it's completed, and one reminder;
• one-time sign-in codes you ask for; and
• replies from our team when you text us, and other customer-care messages.

Marketing texts. We send promotional texts (for example, offers and seasonal reminders) only if you separately agree to receive them by ticking the marketing box, which is separate from the service-text box. Marketing texts may be sent using automated technology. Agreeing to marketing texts is never a condition of buying anything from us.

Service partners. Independent service partners who opt in receive texts about job offers, schedule changes, document reminders, payouts and their account. These terms apply to those texts too.

Businesses we contact. We don't send automated or bulk texts to businesses we're introducing ourselves to. We text a business only after its representative texts us first or asks us to text them, and then only one-to-one about what they asked.

Website forms. On our quote form (thoroclean.com/quote) and other forms that offer texts, you opt in by ticking an optional, unticked box next to the text-message disclosure. The service-text box reads: "Text me about this request. Thoro Clean will text updates about your quote and appointments (frequency varies). Message and data rates may apply. Reply STOP to opt out, HELP for help." The marketing box is separate. Neither box is required to get a quote or buy a service.

Your account. You can turn service texts on or off in your Thoro Clean account.

By phone. If you ask us on a call to text you, we'll read you a short disclosure ("Is it okay if we text you updates about your proposal? Message and data rates may apply, and you can reply STOP anytime.") and record your answer. Consent given by phone is used only for service texts, never for marketing texts.

By text. If you text us first, we'll reply to your message. Replying START or UNSTOP after opting out turns texts back on.

Each time you opt in, we keep a record of the wording you were shown, the time, and how you opted in.

Age. You must be 18 or older to opt in. By opting in, you confirm that you are 18 or older and the account holder for the mobile number, or that you have the account holder's permission.

Message frequency varies with your requests and bookings. A typical booking might include a few texts: an acknowledgment, a quote, a confirmation, a reminder, an "on the way" notice and a receipt.

Automated texts aren't sent between 8 p.m. and 8 a.m. your local time, except sign-in codes you request and replies to texts you send us. If you agree to marketing texts, we send them only between 8 a.m. and 8 p.m. your local time and no more than three in any 24 hours on the same subject.

Message and data rates may apply. Thoro Clean doesn't charge for texts, but your mobile carrier's normal messaging and data rates apply under your plan.

Reply STOP to any text from us to stop receiving texts from that number. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT. You'll receive one text confirming you've been unsubscribed, and no further texts from that number unless you opt in again.

You can also opt out in your Thoro Clean account, by emailing hello@thoroclean.com, by calling (844) 998-4676, or by telling us in any other reasonable way, including a reply such as "opt out" or "don't text me." We'll honor your request promptly, and always within 10 business days.

Opting out of texts doesn't cancel your bookings or your account. We'll keep sending service messages by email.

Reply HELP (or INFO) to any text for help. You'll receive a text with our contact details. You can also reach us at hello@thoroclean.com or (844) 998-4676.

Mobile carriers are not liable for delayed or undelivered messages. Delivery isn't guaranteed and can be affected by your carrier, device, coverage or other factors outside our control.

You don't have to agree to receive texts, service or marketing, as a condition of buying any goods or services from Thoro Clean.

We use your mobile number and text messages to run this program and provide our services, as described in the "Text messages" section of our Privacy Policy at thoroclean.com/privacy. We do not sell or share your phone number or text-message opt-in data with third parties for their marketing. Text opt-in data and consent are not shared with any third party except our texting provider (Twilio) to deliver messages.

If you change or give up your mobile number, please tell us (or reply STOP from the old number first) so we don't text the next person who gets that number.

We may update these Text Message Terms. We'll post the new version on this page with a new effective date. If a change materially affects how we text you, we'll tell you before it takes effect.

Thoro Clean (Thoroclean Auto Appearance LLC)
Email: hello@thoroclean.com
Phone: (844) 998-4676
Web: thoroclean.com/messaging